Privacy Policy

Last updated: July 2026

Information We Collect

New York Pest Control collects personal information that you voluntarily provide when requesting our pest control services, submitting inquiries through our website, calling our office, or communicating with our technicians. This information may include your full name, residential or commercial address, email address, telephone number, property details relevant to pest treatment, and payment information for billing purposes. We may also collect information about your pest control history with our company, including service dates, treatment types applied, and follow-up scheduling preferences.

When you visit our website, we automatically collect certain technical information to improve your browsing experience and maintain site security. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. For mobile users, we may collect device identifiers and mobile network information. We also maintain records of your communications with our customer service representatives, scheduling coordinators, and field technicians to ensure consistent service quality and accurate account management.

How We Use Your Information

We use your personal information primarily to deliver, schedule, and manage pest control services at your New York property. This includes dispatching licensed technicians, preparing treatment plans appropriate for your specific pest concerns, processing payments, sending service confirmations and reminders, and coordinating follow-up visits as needed. Your contact information enables us to notify you of technician arrival times, weather-related scheduling changes, or urgent pest-related safety information relevant to your property.

We may use your information to communicate promotional offers, seasonal pest alerts, and maintenance recommendations if you have opted to receive such communications. You may withdraw this consent at any time. We also use aggregated, de-identified data for internal business analysis, service improvement, staff training, and regulatory compliance reporting required by New York State pesticide application laws. Your information helps us maintain accurate records for warranty claims, service guarantees, and dispute resolution.

Data Sharing

New York Pest Control does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We share your information only with trusted service providers who perform essential business functions on our behalf, such as payment processors, cloud hosting services, customer relationship management platforms, and insurance providers. These partners are contractually obligated to protect your data and may use it solely for the specific services they provide to our company.

We may disclose your information when required by law, such as in response to valid court orders, subpoenas, or regulatory investigations by New York State Department of Environmental Conservation or other governmental authorities. In the event of a business transition, such as merger, acquisition, or asset sale, your information would be transferred subject to the same privacy protections described herein. We may also share information with property management companies or landlords when you have authorized us to do so in connection with rental property treatments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and treatment documentation are maintained for the period required by New York State pesticide application regulations, typically seven years. Payment records are retained in accordance with applicable tax and accounting requirements. When your information is no longer needed for these purposes, we securely delete or anonymize it using industry-standard methods.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic patterns, and improve user experience. Essential cookies enable core site operations such as form submissions and security features. Analytics cookies help us understand how visitors interact with our content so we can improve service information and resource accessibility. You may configure your browser to refuse cookies or alert you when cookies are being sent; however, disabling cookies may limit certain website features.

We do not use cookies to collect personally identifiable information without your knowledge. We do not employ flash cookies, pixel tags, or device fingerprinting for advertising retargeting purposes. Any third-party analytics services we utilize are configured to process data in aggregate form without identifying individual users.

Third-Party Services

Our website may contain links to third-party websites, including regulatory resources, pest identification guides, or payment portals. We are not responsible for the privacy practices or content of these external sites and encourage you to review their policies before submitting personal information. Our scheduling and payment systems may integrate with established platforms that maintain independent security certifications and compliance frameworks.

Contact Us

If you have questions about this Privacy Policy, wish to access or update your personal information, request data deletion, or file a privacy-related complaint, please contact New York Pest Control directly. You may reach our office by telephone at (888) 239-7622 during our standard business hours. We are committed to addressing your concerns promptly and transparently in accordance with applicable privacy laws and our dedication to protecting your personal information.